Shipping

Shipping FAQ

Who delivers my parcel?

We use Australia Post and Aramex for regular shipping. We choose the carrier with the best value for your order. PO Boxes, Parcel Lockers are sent with Austalia Post. Express Shipping orders are sent via Australia Post Express.

Do I have to be home with my delivery arrives?

If you choose to sign for your parcel, yes. If you choose Authority to Leave, no. It will be left in a safe place. Please note our insurance ends when the parcel is left at your address.

How quickly will my order leave your warehouse?

Most orders leave the business day after you place your order. Occasionally it may take 2 days. Express Shipping orders always get priority dispatch. We pick and pack all our orders ourselves in a warehouse that we run.

Are all my items in stock?

We only sell what's physically in our own warehouse with the exception of a few high end items that are marked as special order in the shot description. If we're missing something, we will contact you before shipping your order. We know many online stores in this space only hold around 20% of what's listed on their website in their own facility which causes extensive delays. We hold 99.9% of stock in our own warehouse. If we are missing a free sample, we will choose a suitable alternative without contacting you.

How long will my parcel take to arrive?

Once your parcel leaves our warehouse, delivery times are dictated by the shipping carriers. There are still periodic delays due to staff shortages around COVID. Express Post next day delivery guarantees are no longer applicable with Australia Post.

Is my parcel insured?

Yes, and at no cost to you. Your parcel is insured for damage during transit or if it's lost. Please report damages within 48 hours of receiving your parcel. If you choose Authority To Leave, your insurance coverage for loss ends when they scan your parcel as delivered. Choose this option carefully.

How do I get my tracking number?

We email it you to as your parcel leaves. Registered customers can also log on and get it from their order details.

How do you calculate the weight of my parcel?

Each item has a weight estimate assigned. We take in to consideration the actual weight (dead weight), the size (cubic weight) and the products packaging. Large items that are light are calculated on their cubic weight.
A 5kg cleaning product once packed, including its own bottle or bucket, weighs around 6.5kg.

Why do you charge more for remote locations?

We ship a lot of hard to find, heavy and low cost items around the country. The cost to remote locations is more expensive than metro areas. The only way we can afford to keep selling them is to pass on the costs.

What do you use to pack my parcel with?

We are as eco-friendly as possible when packing your parcel. We rarely buy new boxes for packing. When we do, they’re plain brown boxes. We gather boxes to re-use from local businesses, so your order may arrive in a rescued wine box or something from a supplier. All the packing materials we receive from suppliers are re-used and we rescue old newspapers to give them one more journey before they are recycled.

If you have allergies to newspaper, please let us know when you place your order so we can ensure we don’t use it to pack your parcel.

On rare occasions, we may use a small amount of bubble wrap or a plastic bag to protect something in your order. We don't ever buy it in new. We recycle bags and bubbles from suppliers, you can put them with your RedCycle soft plastic for recycling at the supermarket.